Hybrid Infrastructure CX Analyst

PowerToFly; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading global investment firm is seeking an Analyst, Infrastructure CX to provide essential technology and customer support. This role involves troubleshooting technical issues, managing ticketing, and maintaining support documentation. Ideal candidates have customer-facing support experience and strong communication skills, with training provided on specialized tools such as ServiceNow and AV technology. The position offers a collaborative environment and the chance to contribute to a dynamic team.

Benefits

Company-provided healthcare

A competitive annual leave allowance

Flexible working options

Generous pension provisions

Health and wellness benefits

Qualifications

• Experience in a customer-facing desktop support role.
• Knowledge of ITIL 4 Foundation is desirable.
• Comfortable working in a financial services setting.

Responsibilities

• Perform troubleshooting and resolve technical issues.
• Support meeting room technology for business partners.
• Contribute to maintaining support documentation and knowledge sharing.
• Manage tickets and ensure proper closure.

Skills

Customer service orientation

Problem-solving ability

Communication skills

Self-motivated

Adaptability

Tools

ServiceNow

AV technology (Microsoft Teams Rooms)

Windows Operating Systems

Office 365

Job description

A leading global investment firm is seeking an Analyst, Infrastructure CX to provide essential technology and customer support. This role involves troubleshooting technical issues, managing ticketing, and maintaining support documentation. Ideal candidates have customer-facing support experience and strong communication skills, with training provided on specialized tools such as ServiceNow and AV technology. The position offers a collaborative environment and the chance to contribute to a dynamic team.