Hybrid Income & Billing Administrator

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; Hybrid; GBP 20,000 - 28,000; Full time

Job summary

A Metropolitan Council is seeking an experienced Administration Assistant to join their Revenues team in Solihull. This role involves providing administrative support for income collection processes, including billing for Council Tax and handling customer inquiries. Candidates should have strong communication skills, relevant educational qualifications (4 GCSEs A-C including Maths and English), and be able to work in a performance-driven environment. The position offers a hybrid working model and a supportive team environment.

Benefits

Flexible working options

Attractive staff discounts

Career average pension scheme

Qualifications

• 4 GCSE’s A-C including Maths and English or equivalent.
• Experience in an office environment.
• Effective communication skills, both spoken and written.
• Experience in a performance-driven environment against specific targets.
• Sound analytical skills for accurate data processing.

Responsibilities

• Join the Revenues team to support the collection of all income.
• Provide administrative support for Income Collection processes.
• Respond to routine billing inquiries from the public and agencies.
• Process customer amendments and refunds for overpaid bills.

Skills

Effective communication skills

Numeracy and literacy skills

Sound analytical skills

Education

4 GCSEs A-C including Maths and English (or equivalent)

Job description

A Metropolitan Council is seeking an experienced Administration Assistant to join their Revenues team in Solihull. This role involves providing administrative support for income collection processes, including billing for Council Tax and handling customer inquiries. Candidates should have strong communication skills, relevant educational qualifications (4 GCSEs A-C including Maths and English), and be able to work in a performance-driven environment. The position offers a hybrid working model and a supportive team environment.