Hybrid Inbound Banking Customer Advisor

CCA Recruitment Group; Glasgow; Hybrid; GBP 23,000 - 27,000; Full time

Job summary

A reputable recruitment agency is seeking an Inbound Customer Service Advisor to join a global bank in Glasgow from January 2026. This full-time role includes a salary starting at £23,600, increasing to £26,500 in May 2026. Responsibilities include assisting customers with policy updates and handling inbound inquiries. The position offers a hybrid working model after probation, promoting a great work/life balance. Candidates should have experience in customer service and excellent communication skills.

Benefits

12% pension

Flexible hours

Work-from-home options

Qualifications

• Experience in customer-facing roles like call centre, retail, or hospitality.
• Ability to multitask and use technology effectively.
• Strong communication skills, especially under pressure.

Responsibilities

• Guide customers through policy updates, sales, and renewals.
• Help customers with digital tools and handle inbound calls.
• Address complaints with empathy and maintain accurate records.

Skills

Customer service

Multitasking

Microsoft Office

Clear communication

Job description

A reputable recruitment agency is seeking an Inbound Customer Service Advisor to join a global bank in Glasgow from January 2026. This full-time role includes a salary starting at £23,600, increasing to £26,500 in May 2026. Responsibilities include assisting customers with policy updates and handling inbound inquiries. The position offers a hybrid working model after probation, promoting a great work/life balance. Candidates should have experience in customer service and excellent communication skills.