Hybrid HR Contact Centre Advisor

ASDA; Morley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company is seeking a proactive People Advisor to join their HR Contact Centre team. This role involves providing comprehensive HR support, serving as the first point of contact for employees with a focus on clarity and care. Candidates should have customer service experience, effective communication skills, and an understanding of HR processes. The position offers a competitive salary, a hybrid working model, and an excellent benefits package including company pension and employee discounts.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Excellent parental leave policies

Qualifications

• Experience in HR, customer service, or contact centre environment.
• Ability to provide resolutions to colleague queries confidently.
• Willingness to learn quickly about HR processes.

Responsibilities

• Act as the initial point of contact for all HR enquiries.
• Provide accurate advice on HR policies and procedures.
• Log, triage, and manage cases to resolution.

Skills

Previous experience in HR

Effective stakeholder engagement

Customer-centric mindset

Strong written and verbal communication skills

Excellent organizational skills

Attention to detail

Job description

A leading retail company is seeking a proactive People Advisor to join their HR Contact Centre team. This role involves providing comprehensive HR support, serving as the first point of contact for employees with a focus on clarity and care. Candidates should have customer service experience, effective communication skills, and an understanding of HR processes. The position offers a competitive salary, a hybrid working model, and an excellent benefits package including company pension and employee discounts.