Hybrid Housing Contact Centre Advisor - Part-Time

Cornwall Council; Tolvaddon Downs; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A local government authority in England is looking for a part-time Customer Contact role. This position offers 20 hours of work per week in a hybrid model, blending remote work with in-office presence. The successful candidate will provide excellent customer service, specifically in housing queries, ensuring every contact counts. Training and support are provided, making it an excellent opportunity for those passionate about customer service. Competitive salary and benefits are included.

Benefits

Competitive salary

Defined benefit pension scheme

Generous annual leave entitlement

Employee health and wellbeing programme

Discounts on goods and services

Qualifications

• A passion for customer service with a drive to ensure every customer contact counts.
• Ability to work in a fast-paced environment with a 'can do attitude'.
• Understanding of what makes an outstanding customer journey.

Responsibilities

• Help customers with queries predominantly concerning housing and other council services.
• Ensure the delivery of quality information and advice.
• Promote customer service excellence in line with the customer promise.

Skills

Customer service

Positive attitude

Adaptability

Stress management

Job description

A local government authority in England is looking for a part-time Customer Contact role. This position offers 20 hours of work per week in a hybrid model, blending remote work with in-office presence. The successful candidate will provide excellent customer service, specifically in housing queries, ensuring every contact counts. Training and support are provided, making it an excellent opportunity for those passionate about customer service. Competitive salary and benefits are included.