Hybrid Gas Planner – Scheduling & Compliance

Sanctuary Group; Glasgow; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A not-for-profit housing organization in Glasgow is looking for 3 Gas Planners to manage gas servicing and repairs. The role includes scheduling services, responding to customer inquiries, and ensuring compliance targets are met. Ideal candidates will have experience in customer service and an NVQ2 qualification. The position offers a competitive salary and a supportive work environment focused on employee wellbeing and diversity.

Benefits

25 days annual leave

Pension scheme

Employee Advice Service

Life Assurance

Qualifications

• Ability to maintain effective filing systems and database records.
• Experience in scheduling a field workforce efficiently.
• Understanding of customer service best practices.

Responsibilities

• Deliver consistent gas servicing and repairs across Scotland.
• Manage customer complaints and service delivery efficiently.
• Assist in producing quality statistical information for performance monitoring.

Skills

Experience using multiple systems and processes

Working knowledge of relevant regulations

Ability to extract and interpret data

Education

NVQ2 in Customer Service or Business Administration

Job description

A not-for-profit housing organization in Glasgow is looking for 3 Gas Planners to manage gas servicing and repairs. The role includes scheduling services, responding to customer inquiries, and ensuring compliance targets are met. Ideal candidates will have experience in customer service and an NVQ2 qualification. The position offers a competitive salary and a supportive work environment focused on employee wellbeing and diversity.