Hybrid FNOL Claims Handler - Customer Care Pro

Aioi Nissay Dowa Europe; Forest Hall; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance firm in the United Kingdom is seeking an FNOL Customer Claims Handler to provide empathetic and professional support to customers during their claims journey. This hybrid role requires strong customer service skills and claims knowledge. Responsibilities include guiding customers through the motor claims process, ensuring timely resolutions, and maintaining a high standard of customer care. The position offers a competitive salary of up to £28,000 and various employee benefits.

Benefits

Up to 25 Days annual leave

5% Discretionary Annual Bonus

Private Medical Insurance Options

Life Assurance

Health and wellbeing support benefits

Pension advisory service

Financial flexibility through Wagestream

Qualifications

• Preferred claims experience though extensive customer service experience is required.
• Proven experience in a customer-facing motor claims role.
• Knowledge of motor claims, indemnity, liability, and accident management.

Responsibilities

• Support customers when reporting accidents and establish liability.
• Handle claims in line with agreed authority levels.
• Ensure excellent claims customer experience through timely settlements.

Skills

Claims experience

Strong customer service

Negotiation skills

Problem-solving

Communication skills

Analytical ability

Tools

Microsoft Office (Word, Excel)

Job description

A leading insurance firm in the United Kingdom is seeking an FNOL Customer Claims Handler to provide empathetic and professional support to customers during their claims journey. This hybrid role requires strong customer service skills and claims knowledge. Responsibilities include guiding customers through the motor claims process, ensuring timely resolutions, and maintaining a high standard of customer care. The position offers a competitive salary of up to £28,000 and various employee benefits.