Hybrid Eyewear Customer Care Specialist

ESSILORLUXOTTICA GROUP; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global eyewear company is seeking a customer service centre representative to provide effective telephone interactions and resolve customer complaints. The ideal candidate will have strong communication and problem-solving skills with previous customer service experience. This hybrid role offers a supportive work environment and comprehensive benefits including health cover and discounted eyewear products.

Benefits

Company-funded Healthshield

Performance-related bonuses

Free and discounted products

Enhanced annual leave

Qualifications

• Previous experience in a customer service environment.
• Excellent telephone manner and communication skills.
• Strong problem-solving skills and initiative.

Responsibilities

• Provide customers with solutions during interactions.
• Process orders, POS and credits accurately.
• Create and manage Salesforce cases.

Skills

Communication skills

Problem-solving skills

Attention to detail

Organizational skills

Data entry skills

Education

General education qualifications including Maths and English

Tools

Salesforce

SAP

Microsoft Office

Job description

A global eyewear company is seeking a customer service centre representative to provide effective telephone interactions and resolve customer complaints. The ideal candidate will have strong communication and problem-solving skills with previous customer service experience. This hybrid role offers a supportive work environment and comprehensive benefits including health cover and discounted eyewear products.