Hybrid Energy Care Specialist - Customer Impact

Tetra Tech, Inc.; Leeds; Hybrid; GBP 26,000; Full time

Job summary

A leading energy consultancy in the UK is seeking an Energy Specialist to support customers in navigating their energy needs. You will resolve queries, enhance customer experiences, and contribute to a collaborative team environment. The role offers flexibility between full-time and part-time hours with comprehensive benefits, including a market-leading pension scheme and customizable perks. Candidates should have a passion for the energy industry and strong communication skills.

Benefits

25 days holiday plus bank holidays

Market-leading pension scheme

Customizable benefits

Discounted gym membership

Life assurance

Tech vouchers

Experience days

Qualifications

• Passion for the energy industry and a desire to make a positive difference.
• Enthusiasm for delivering great customer experiences and value.
• Ability to work collaboratively as part of a supportive team.

Responsibilities

• Support customers by phone and digital channels, listening to understand their needs.
• Take ownership of customer journeys, resolving queries from start to finish.
• Spot opportunities to simplify processes or improve customer experience.

Skills

Customer service

Problem-solving

Communication

Team collaboration

Adaptability

Job description

A leading energy consultancy in the UK is seeking an Energy Specialist to support customers in navigating their energy needs. You will resolve queries, enhance customer experiences, and contribute to a collaborative team environment. The role offers flexibility between full-time and part-time hours with comprehensive benefits, including a market-leading pension scheme and customizable perks. Candidates should have a passion for the energy industry and strong communication skills.