Hybrid Digital Transformation Analyst

London Borough of Brent; Greater London; Hybrid; GBP 48,000 - 52,000; Full time

Job summary

A vibrant London borough is seeking a Business Analyst to play a key role in redesigning services. This role involves supporting digital transformation, improving customer journeys, and analyzing data trends. The ideal candidate will be curious, analytical, and effective at communicating with stakeholders. They will convert complex information into actionable insights that enhance resident experiences, contributing to innovative service delivery. A supportive environment with numerous benefits awaits the successful candidate.

Benefits

33 days annual leave

Excellent pension with employer contributions

Hybrid and flexible working options

Supportive family-friendly policies

Health and wellbeing support

Financial support for education and childcare

Travel perks and on-site facilities

Learning and development opportunities

Exclusive discounts through My Brent Rewards

Qualifications

• Experience working with stakeholders across various services.
• Ability to produce concise outputs like reports and analyses.
• Understanding of service improvement through data.

Responsibilities

• Turn complex information into meaningful insights.
• Support the delivery of Brent's Digital Transformation Programme.
• Map processes and develop user stories.

Skills

Analytical skills

Effective communication

Stakeholder engagement

Problem-solving

Education

Relevant undergraduate degree

Tools

Data analysis software

Job description

A vibrant London borough is seeking a Business Analyst to play a key role in redesigning services. This role involves supporting digital transformation, improving customer journeys, and analyzing data trends. The ideal candidate will be curious, analytical, and effective at communicating with stakeholders. They will convert complex information into actionable insights that enhance resident experiences, contributing to innovative service delivery. A supportive environment with numerous benefits awaits the successful candidate.