Hybrid Digital Business Analyst — Transform Tools & Processes

Samaritans; Ewell; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working arrangements

Comprehensive benefits package

Job summary

A nonprofit organization in the UK is seeking a Digital Business Analyst to enhance digital tools for volunteers. This role requires experience in user problem triaging, gap analysis, and delivering CRM solutions like Salesforce. The position offers flexible hybrid working, with strong emphasis on team collaboration, and aims to improve volunteer outcomes in suicide prevention efforts. Commitment to diversity and inclusion is crucial, and candidates from underrepresented communities are encouraged to apply.

Qualifications

• Demonstrated ability in delivering new digital tools and improvements.
• Experience providing training and support to system users.
• Capacity to manage multiple projects and deadlines effectively.

Responsibilities

• Assess stakeholder needs and define detailed requirements.
• Deliver new digital tools aligned with business objectives.
• Perform data-mapping for system integration.

Skills

Proven experience in triaging user problems

Experience in performing gap-analysis

Strong understanding of technology in enterprise architecture

Experience delivering Salesforce or CRM systems

Ability to interpret and document requirements

Experience shaping online user journeys

Comfortable communicating with stakeholders

Education

BCS International Diploma in Business Analysis or equivalent

Job description

A nonprofit organization in the UK is seeking a Digital Business Analyst to enhance digital tools for volunteers. This role requires experience in user problem triaging, gap analysis, and delivering CRM solutions like Salesforce. The position offers flexible hybrid working, with strong emphasis on team collaboration, and aims to improve volunteer outcomes in suicide prevention efforts. Commitment to diversity and inclusion is crucial, and candidates from underrepresented communities are encouraged to apply.