Hybrid Customer Support Technician: Delight Customers

Gamma Communications; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave + birthday

Subsidised private medical insurance

5.1% matched pension contributions

Life assurance and Income protection

Share save and incentive plans

Electric Vehicle and Cycle scheme

Employee discounts

Volunteer day

Job summary

Gamma Communications in Manchester is seeking a Customer Support Technician for its Gamma Business division. The role is hybrid, combining on-site and remote work within the UK.

You will own customer faults from initial inquiry through resolution, delivering excellent service and leveraging diagnostic tools for effective problem solving. The position emphasizes strong communication, attention to detail, and a proactive approach to learning and development in a fast-paced managed services

Qualifications

• Experience in a customer care role is preferred but not essential.
• Experience in a high-volume technical support/provisioning team is desirable but not essential.
• Proficient level of computer literacy is essential.
• Understanding of VOIP/BB knowledge is preferred but not essential.
• Experience in a contact centre environment is preferred but not essential.

Responsibilities

• Provide exceptional customer support by resolving issues using diagnostic tools and seeking help when needed.
• Investigate and analyse potential faults, collaborating with other teams for solutions.
• Assist customers with queries, recommend solutions, and guide them through product features whilst using technical and diagnostic skills to deliver outstanding service across all contact points.
• Resolve technical complaints, coordinating with Service Advocate leads or Team Leaders as necessary.
• Manage ongoing faults via the ticketing system when further diagnostics are required.
• Be prepared to take on additional responsibilities and training as needed in line with the managed services strategy

Skills

Customer support

Technical diagnostics

Communication

Attention to detail

Team collaboration

Tools

Diagnostic tools

Ticketing system

Job description

Gamma Communications in Manchester is seeking a Customer Support Technician for its Gamma Business division. The role is hybrid, combining on-site and remote work within the UK.

You will own customer faults from initial inquiry through resolution, delivering excellent service and leveraging diagnostic tools for effective problem solving. The position emphasizes strong communication, attention to detail, and a proactive approach to learning and development in a fast-paced managed services