Hybrid Customer Support & Operations Administrator

Adecco; Oxford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading staffing agency in the UK seeks an experienced Customer Support Administrator to be the main point of contact for customers. The role involves managing enquiries, monitoring project forecasts, and maintaining documentation. Ideal candidates should have strong customer service skills, technical understanding, and proficiency in SAP and Microsoft Office. This position offers a hybrid work model, a discretionary bonus, and additional benefits such as health insurance and holiday leave.

Benefits

15% discretionary bonus

Hybrid working - 3 days in the office

25 days holiday

Pension

Life assurance

Private medical

Qualifications

• Experience in a customer-facing support or sales role.
• Strong technical understanding and numeracy skills.
• Excellent organisational skills and attention to detail.

Responsibilities

• Manage and distribute technical, commercial, and quality enquiries.
• Monitor project pipelines and forecasts to anticipate customer needs.
• Maintain accurate documentation and correspondence.

Skills

Customer-facing support experience

Strong technical understanding

Numeracy skills

Excellent communication

Organisational skills

Attention to detail

Tools

SAP

Microsoft Office

Job description

A leading staffing agency in the UK seeks an experienced Customer Support Administrator to be the main point of contact for customers. The role involves managing enquiries, monitoring project forecasts, and maintaining documentation. Ideal candidates should have strong customer service skills, technical understanding, and proficiency in SAP and Microsoft Office. This position offers a hybrid work model, a discretionary bonus, and additional benefits such as health insurance and holiday leave.