Hybrid Customer Support & Operational Advisor

Bupa; Salford; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Bupa Health Insurance

Enhanced pension

Travel costs support

Gympass discounts

Other benefits

Job summary

Bupa Place in Salford Quays near Manchester offers an Operational Support Adviser role with hybrid working and a 1 day per month office presence. The fixed-term contract is 12 months, full-time (37.5 hours per week) with a salary of £25,978 and a range of benefits.

You will handle general admin and customer service duties, respond to inquiries via telephone and webchat, and support clinicians and teams while ensuring compliance with data protection and governance guidelines.

Qualifications

• Previous experience of working in a customer services environment and demonstrates strong customer focus skills.
• PC literate with good knowledge of Windows based packages.
• Must have the ability to combine talking and typing skills.
• Excellent communication skills.
• Time management skills and the ability to work quickly and accurately in a pressurised environment.
• Ability to work on own initiative and make decisions within the protocols set down with minimal supervision.
• Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

Responsibilities

• Undertake general administrative and customer service duties e.g., managing mailboxes, data inputting, raising and payment of invoices.
• Handling internal webchat queries in real time supporting our clinicians/practitioners, arrange appointments for relevant teams and process inventory tasks in an effective and timely manner.
• Respond professionally to all telephone and external webchat enquiries, dealing with these in an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements.
• To work within operational process and procedure, following documented guidelines including General Data Protection Regulations and Access to Medical Reports Act, 1988 and other relevant regulations.
• Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance.

Skills

Customer service experience

PC literate

Talking and typing

Communication skills

Time management

Independent worker

Adaptability

Tools

Windows OS

Job description

Bupa Place in Salford Quays near Manchester offers an Operational Support Adviser role with hybrid working and a 1 day per month office presence. The fixed-term contract is 12 months, full-time (37.5 hours per week) with a salary of £25,978 and a range of benefits.

You will handle general admin and customer service duties, respond to inquiries via telephone and webchat, and support clinicians and teams while ensuring compliance with data protection and governance guidelines.