Hybrid Customer Support Coordinator – Career Growth

TLP People; Epsom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a dedicated Customer Support professional in Epsom to deliver excellent service for a global automotive partner. This hybrid role involves responding to inquiries, ensuring accurate communications, and meeting service targets. The ideal candidate will possess strong interpersonal skills, a commitment to customer satisfaction, and a proactive approach to problem-solving. Competitive salary of £30,000 with a generous benefits package offered.

Benefits

Performance related bonus

Pension

Access to car scheme

Birthday voucher

Cycle Scheme

Discounted onsite gym membership

Subsidised Café and Canteen

25 days holiday + all bank holidays

Qualifications

• Strong interpersonal skills and attention to detail.
• Empowering decision-making to deliver right outcomes.
• Ability to provide excellent service to high expectations.

Responsibilities

• Respond to customer enquiries through multiple channels.
• Deliver a memorable experience using good customer skills.
• Ensure accurate recording of communications in company systems.
• Provide appropriate and relevant advice to customers.
• Adopt the right brand tone in customer communications.
• Contribute towards departmental Service Level Agreements.

Skills

Excellent written and customer service skills

PC literate

Ability to learn new systems & processes quickly

Common sense

Customer-first mindset

Great listening skills

High level of attention to detail

Enthusiasm for personal development

Job description

A recruitment agency is seeking a dedicated Customer Support professional in Epsom to deliver excellent service for a global automotive partner. This hybrid role involves responding to inquiries, ensuring accurate communications, and meeting service targets. The ideal candidate will possess strong interpersonal skills, a commitment to customer satisfaction, and a proactive approach to problem-solving. Competitive salary of £30,000 with a generous benefits package offered.