Hybrid Customer Success Manager – Utilities & GIS

HEXAGON; Swindon; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in the UK is seeking a Customer Success Manager to manage accounts in the Utilities & Telecom sector. This role focuses on maximizing customer satisfaction and revenue through effective engagement and identifying upsell opportunities. The ideal candidate will have at least 5 years' experience, strong communication skills, and proficiency in Salesforce CRM. The position offers a hybrid work model centered in Swindon, alongside a competitive salary, bonuses, and full benefits.

Benefits

Hybrid work model

Competitive salary

Full benefits

Supportive environment for growth

Inclusive workplace

Qualifications

• Minimum 5 years’ experience in the Utilities & Telecoms market.
• Familiarity with GIS and NIS concepts is required.
• Strong track record of meeting assigned quotas.

Responsibilities

• Manage and nurture existing accounts to identify opportunities.
• Represent the company professionally and effectively.
• Ensure high levels of customer engagement and satisfaction.

Skills

Customer engagement

Cross-selling

Upselling

Interpersonal communication

Salesforce CRM

Market analysis

Education

Bachelor’s or master’s degree in a technical or business field

Tools

Salesforce CRM

Job description

A leading tech company in the UK is seeking a Customer Success Manager to manage accounts in the Utilities & Telecom sector. This role focuses on maximizing customer satisfaction and revenue through effective engagement and identifying upsell opportunities. The ideal candidate will have at least 5 years' experience, strong communication skills, and proficiency in Salesforce CRM. The position offers a hybrid work model centered in Swindon, alongside a competitive salary, bonuses, and full benefits.