Hybrid Customer Success Manager – Property Subscriptions

Knightsbridge Recruitment; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A growing support service business in the property sector is seeking a Customer Success Manager to enhance client satisfaction and retention. This role offers a flexible working environment with 3 days in the office and 2 days remote. Ideal candidates will have a strong background in customer success or account management within the property industry. Outstanding communication and relationship-building skills are essential for this engaging position.

Qualifications

• Proven track record in customer success, ideally within property or B2B subscription.
• Confident in delivering training sessions and client presentations.
• Highly organised, able to manage multiple priorities.

Responsibilities

• Ensure satisfaction, engagement, and retention of clients.
• Deliver exceptional client experience and manage onboarding.
• Proactively manage relationships and resolve client issues.

Skills

Customer-focused mindset

Outstanding communication skills

Relationship building

Organisational skills

Proficiency in CRM tools

Education

Degree-educated/degree calibre

Tools

HubSpot

Job description

A growing support service business in the property sector is seeking a Customer Success Manager to enhance client satisfaction and retention. This role offers a flexible working environment with 3 days in the office and 2 days remote. Ideal candidates will have a strong background in customer success or account management within the property industry. Outstanding communication and relationship-building skills are essential for this engaging position.