Hybrid Customer Success Manager – Growth & Retention (SaaS)

Infinity; Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading analytics and call-tracking service is seeking a Customer Success Manager to join their team in the Manchester area. The role involves managing a portfolio of customers, ensuring retention and service delivery, while contributing to the customer experience improvement. Candidates should have 2+ years in B2B software account management, strong communication skills, and the ability to build trusted relationships. This position offers flexible working arrangements and a chance to be part of a fast-growing company.

Benefits

Flexible working arrangements

Professional development opportunities

An inclusive work environment

Qualifications

• 2+ years of experience in a relevant account management or customer success role.
• Experienced in managing a large account book successfully.
• Strong written and verbal communication skills.

Responsibilities

• Manage renewals and commercial conversations with customers.
• Monitor customer engagement and health metrics.
• Help onboard new customers efficiently.

Skills

B2B software account management

Customer success management

Time management

Presentation skills

Strong communication

Online marketing understanding

Relationship building

Self-motivated

Tools

Salesforce

Standard desktop software

Job description

A leading analytics and call-tracking service is seeking a Customer Success Manager to join their team in the Manchester area. The role involves managing a portfolio of customers, ensuring retention and service delivery, while contributing to the customer experience improvement. Candidates should have 2+ years in B2B software account management, strong communication skills, and the ability to build trusted relationships. This position offers flexible working arrangements and a chance to be part of a fast-growing company.