Hybrid Customer Success Manager — Education SaaS

IMP Software; Exeter; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading educational software company in Exeter is seeking a Customer Success Manager to enhance customer satisfaction and engagement. The role involves managing a portfolio of Trusts, delivering training, and ensuring product integration. Ideal candidates will have strong backgrounds in SaaS account management and education. This position offers a salary of up to £40,000 with additional benefits, including health insurance and generous holiday allowances.

Benefits

27 days of holiday plus bank holidays

Enhanced maternity and paternity leave

Comprehensive health insurance

Broadband allowance

Home office stipend

Life assurance (4 x basic salary)

Funded CPD opportunities

Qualifications

• Experience in SaaS account management, training, or customer success.
• Background in curriculum planning, timetabling, or education management is advantageous.
• Strong interpersonal skills for building trusted relationships.

Responsibilities

• Manage a portfolio of Trusts, supporting customer success with IMP products.
• Lead the Initial Success training process for ICFP.
• Conduct regular Success Reviews and identify optimization areas.

Skills

Experience in SaaS account management

Excellent communication skills

Organisational skills

Relationship-building skills

Confidence in leading training sessions

Proactive and collaborative approach

Job description

A leading educational software company in Exeter is seeking a Customer Success Manager to enhance customer satisfaction and engagement. The role involves managing a portfolio of Trusts, delivering training, and ensuring product integration. Ideal candidates will have strong backgrounds in SaaS account management and education. This position offers a salary of up to £40,000 with additional benefits, including health insurance and generous holiday allowances.