Hybrid Customer Service Specialist

Informa Plc; Abingdon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global publishing company in the UK is looking for a Customer Service Representative. This role involves handling customer queries, processing orders, and ensuring satisfaction through effective communication. The ideal candidate will have prior customer service experience, strong problem-solving skills, and the ability to work under pressure. This position is hybrid, requiring work 2 days at home and 3 days in the office in Abingdon.

Benefits

25 days annual leave

Flexible working culture

Employee assistance programme

Pension scheme

Qualifications

• Previous customer service experience preferred.
• Able to multi-task and work on multiple systems efficiently.
• Experience working to accomplish KPI’s/SLA’s.

Responsibilities

• Take ownership of customer queries via phone and email.
• Process orders, invoices, and quotes promptly and accurately.
• Resolve product or service problems by clarifying issues.

Skills

Customer service experience

Problem-solving skills

Excellent verbal and written communication skills

Attention to detail

Ability to work under pressure

Team player

Experience with Microsoft Office

Typing speed of at least 40 wpm

Tools

Salesforce

SAP

Job description

A leading global publishing company in the UK is looking for a Customer Service Representative. This role involves handling customer queries, processing orders, and ensuring satisfaction through effective communication. The ideal candidate will have prior customer service experience, strong problem-solving skills, and the ability to work under pressure. This position is hybrid, requiring work 2 days at home and 3 days in the office in Abingdon.