Hybrid Customer Service Officer: Front-Door Support

Carrington Blake Recruitment; Yeovil; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A staffing agency is seeking a Customer Service Officer in Yeovil. This role involves providing first point of contact support to Somerset residents through face-to-face and telephonic interactions. The ideal candidate should possess excellent customer service skills, resilience, and good computer abilities. This is a temporary position lasting approximately 12 weeks, requiring work at multiple locations, including the office and library. Competitive hourly pay at £17.82, with a Monday to Friday schedule.

Qualifications

• Excellent customer service skills including listening, empathy, understanding and kindness.
• Strong interpersonal skills for face to face and telephony interactions.
• Ability to handle high volume, sensitive and emotive interactions with professionalism.

Responsibilities

• Provide first point of contact support for Somerset residents.
• Assist customers with queries related to various council services.
• Work in both the office and the library locations as required.

Skills

Excellent customer service skills

Excellent communication skills

Confidence and resilience

Good computer skills

Enthusiasm to learn

Job description

A staffing agency is seeking a Customer Service Officer in Yeovil. This role involves providing first point of contact support to Somerset residents through face-to-face and telephonic interactions. The ideal candidate should possess excellent customer service skills, resilience, and good computer abilities. This is a temporary position lasting approximately 12 weeks, requiring work at multiple locations, including the office and library. Competitive hourly pay at £17.82, with a Monday to Friday schedule.