Hybrid Customer Service Lead – Supply Chain

itsu; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading healthy food retailer in the UK seeks a Customer Service Lead for its supply chain team. The role involves mentoring team members, collaborating across departments to ensure excellent service, and enhancing customer relationships. Ideal candidates have strong organization skills and a proactive, can-do attitude, with at least 3 years of experience in customer service or demand planning. This position offers a competitive salary, bonuses, and additional benefits including private health insurance and discounts.

Benefits

Competitive salary

Bonus scheme

25 days holiday

Private Health Insurance

Company Pension Scheme

Free itsu lunch

50% itsu discount

Qualifications

• 3+ years in customer service or demand planning roles with line management experience.
• Pro-active attitude in identifying issues.
• Experience in a fast-growing, rapidly changing environment.

Responsibilities

• Mentor and develop supply chain executives.
• Collaborate to ensure excellent service and stock visibility.
• Track and report service levels effectively.
• Oversee order-to-cash process for accuracy.
• Implement opportunities for automation and improvement.
• Build relationships with 3PL contacts for customer service.

Skills

Outstanding organisation skills

Microsoft Excel knowledge

Ability to work under pressure

Ability to communicate effectively

Relationship building

Job description

A leading healthy food retailer in the UK seeks a Customer Service Lead for its supply chain team. The role involves mentoring team members, collaborating across departments to ensure excellent service, and enhancing customer relationships. Ideal candidates have strong organization skills and a proactive, can-do attitude, with at least 3 years of experience in customer service or demand planning. This position offers a competitive salary, bonuses, and additional benefits including private health insurance and discounts.