Hybrid Customer Service Executive — Financial Services

M&G; Stirling; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prestigious investment firm in the UK is hiring a Customer Service Executive for a hybrid role in customer service support. The role involves communicating with customers and advisers through calls and emails, ensuring a seamless experience across various products. Candidates should possess strong communication skills and relevant customer service experience. The firm offers competitive benefits including an 18% pension scheme, generous leave, and comprehensive health coverage, fostering a supportive environment for professional growth.

Benefits

18% pension scheme

38 days annual leave

Private healthcare

Comprehensive parental leave policies

Qualifications

• Experience of customer service and administrative environments, ideally in financial services.
• Experience of handling calls in a Call Centre environment.
• Desirable experience of handling emails/secure messages in a contact centre.

Responsibilities

• Provide excellent customer and adviser experience across a range of products.
• Inform customers and advisers with product and service information.
• Update customer information and interaction history on the system.
• Identify opportunities for improvement.
• Participate in learning and development opportunities.

Skills

Customer service experience

Call handling

Email management

Job description

A prestigious investment firm in the UK is hiring a Customer Service Executive for a hybrid role in customer service support. The role involves communicating with customers and advisers through calls and emails, ensuring a seamless experience across various products. Candidates should possess strong communication skills and relevant customer service experience. The firm offers competitive benefits including an 18% pension scheme, generous leave, and comprehensive health coverage, fostering a supportive environment for professional growth.