Hybrid Customer Service Coordinator — Growth & Impact

TribePost Ltd; Swavesey; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturing company is looking for a Customer Service Coordinator in Swavesey to provide sales and administrative support. The ideal candidate will manage customer relationships, ensuring satisfaction from order to delivery in a hybrid working environment. Experience in customer service and proficiency in MS Office are essential. This role offers competitive salary and excellent benefits, including 25 days of holiday plus bank holidays.

Benefits

25 days of holiday plus Bank Holidays

Flu and eye test vouchers

Company Sick Pay Scheme

Refer a Friend Scheme of £500

Cycle to Work Scheme

Employee Assistance Programme

Employee Discount Platform

Qualifications

• Previous customer service experience, ideally in manufacturing.
• Experience with phone and email communication.
• Ability to manage customer relationships effectively.

Responsibilities

• Act as point of contact for sales managers and customers.
• Manage customer relationships and stock requirements.
• Liaise with production and planning teams.

Skills

Computer literate

Customer service experience

Communication via telephone and email

Office administration

Education

Customer Service or Administration NVQ

Tools

MS Word

MS Excel

MS Outlook

Job description

A leading manufacturing company is looking for a Customer Service Coordinator in Swavesey to provide sales and administrative support. The ideal candidate will manage customer relationships, ensuring satisfaction from order to delivery in a hybrid working environment. Experience in customer service and proficiency in MS Office are essential. This role offers competitive salary and excellent benefits, including 25 days of holiday plus bank holidays.