Hybrid Customer Service Assistant - Creative Awards

D&AD; City Of London; On-site; GBP 26,000; Full time

Job summary

An organization dedicated to creative excellence is seeking a Customer Service Assistant to provide high-quality support to entrants in their awards programs. The role involves managing queries through various channels and conducting outreach to potential entrants. The ideal candidate will have prior customer service experience and strong communication skills. The position offers a hybrid working model, with flexibility required during busy periods.

Qualifications

• Previous experience in a customer service or administrative role, ideally in events or creative industries.
• Experience managing queries across multiple communication channels.
• Basic research skills to identify potential entrants.

Responsibilities

• Manage outgoing and incoming entrant queries via email, phone, and video calls.
• Provide tailored support to entrants throughout the awards process.
• Conduct research to identify potential entrants and maintain records.

Skills

Customer service experience

Strong communication skills

Organizational skills

Proficiency in a second language

Problem-solving skills

Tools

CRM systems

Job description

An organization dedicated to creative excellence is seeking a Customer Service Assistant to provide high-quality support to entrants in their awards programs. The role involves managing queries through various channels and conducting outreach to potential entrants. The ideal candidate will have prior customer service experience and strong communication skills. The position offers a hybrid working model, with flexibility required during busy periods.