Hybrid Customer Service Advocate – Edinburgh

Royal London; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services company is looking for a Customer Service Consultant in Edinburgh. This hybrid role requires individuals with a strong background in customer service, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. Benefits include a competitive salary starting at £25,610, 28 days holiday, a market-leading pension package, and other employee perks.

Benefits

28 days holiday + bank holidays

Annual bonus and salary reviews

Market leading pension package

Tailored benefits

Qualifications

• Experience in a customer service role via telephone or face to face is essential.
• Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries.

Responsibilities

• Provide a professional experience for every customer.
• Manage customer queries via inbound/outbound calls.
• Accurately log all queries and maintain customer data.

Skills

Customer service experience

Polite and professional phone manner

Communication skills

Ability to manage multiple queries

Working knowledge of Microsoft Office

Job description

A leading financial services company is looking for a Customer Service Consultant in Edinburgh. This hybrid role requires individuals with a strong background in customer service, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. Benefits include a competitive salary starting at £25,610, 28 days holiday, a market-leading pension package, and other employee perks.