Hybrid Customer Service Advisor: Solve Needs & Delight

Endsleigh Insurance; Cheltenham; Hybrid; GBP 20,000 - 22,000; Full time

Job summary

A leading insurance company in Cheltenham is seeking a Customer Service Advisor. You will provide exceptional service, assisting customers with their inquiries and finding suitable solutions. The ideal candidate has excellent communication skills and a positive attitude. This role offers a competitive salary, hybrid working, and a comprehensive benefits package including health insurance and generous holiday options.

Benefits

Health CashPlan

Life Insurance

Income Protection Plan

Free fruit and healthy snacks

2 paid volunteering days

Funding for team social events

Opportunity to buy additional holiday

Qualifications

• Ability to build rapport with customers and provide relevant information.
• Proven ability to identify opportunities and provide solutions.

Responsibilities

• Assist with inbound customer requests and queries.
• Provide feedback on customer trends and improvements.
• Ensure adherence to industry regulations and best practices.

Skills

Excellent communication skills

Relationship building

Attention to detail

Customer service skills

Positivity and enthusiasm

Job description

A leading insurance company in Cheltenham is seeking a Customer Service Advisor. You will provide exceptional service, assisting customers with their inquiries and finding suitable solutions. The ideal candidate has excellent communication skills and a positive attitude. This role offers a competitive salary, hybrid working, and a comprehensive benefits package including health insurance and generous holiday options.