Hybrid Customer Service Advisor - Multi-Channel Support

Brentwood; Essex; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

Two local councils in Essex are seeking a Customer Service Advisor to manage customer interactions across various channels. The ideal candidate will excel in communication and customer service, have strong MS Office skills, and be adaptable to a hybrid working model. This role involves a commitment to providing excellent service and may require attendance at different council locations. Competitive salary offered with significant employee benefits.

Benefits

Pension scheme

Generous annual leave

Health and wellbeing opportunities

Employee assistance programme

Discounts across retailers

Qualifications

• Experience working in a team-oriented customer service role is essential.
• Strong verbal and written communication skills are a must.
• Ability to provide high service standards consistently.

Responsibilities

• Handle all contact for both councils through various channels.
• Ensure a first-class service for customers at contact points.
• Work hybrid with a balance of remote and in-person attendance.

Skills

Strong knowledge of Microsoft Office

Experience in customer-focused environment

Excellent communication skills

Flexible working approach

Positive and enthusiastic service delivery

Job description

Two local councils in Essex are seeking a Customer Service Advisor to manage customer interactions across various channels. The ideal candidate will excel in communication and customer service, have strong MS Office skills, and be adaptable to a hybrid working model. This role involves a commitment to providing excellent service and may require attendance at different council locations. Competitive salary offered with significant employee benefits.