Hybrid Customer Service Advisor – First-Contact Pro

AQA Education; Manchester; Hybrid; GBP 23,000 - 26,000; Full time

Job summary

An educational assessment organization in Manchester is seeking a Customer Services Adviser to resolve customer queries effectively. In this hybrid role, you will handle customer interactions through various channels, ensuring satisfaction through accurate solutions. The ideal candidate has experience in customer service, strong problem-solving skills, and is a proactive team player. The position offers a competitive salary and generous leave alongside professional development opportunities.

Benefits

25 days annual leave

Private medical insurance

Flexible work hours

Training and development programs

Qualifications

• Experience in a customer service role, preferably in a fast-paced environment.
• Strong problem-solving skills and ability to resolve customer issues.
• Excellent communication and active listening skills.

Responsibilities

• Respond to customer queries, aiming for right-first-time resolution.
• Technical troubleshooting of digital products.
• Adhere to company policies on confidentiality and data security.

Skills

Problem-solving skills

Communication skills

Customer service experience

Time management

Basic IT skills

Job description

An educational assessment organization in Manchester is seeking a Customer Services Adviser to resolve customer queries effectively. In this hybrid role, you will handle customer interactions through various channels, ensuring satisfaction through accurate solutions. The ideal candidate has experience in customer service, strong problem-solving skills, and is a proactive team player. The position offers a competitive salary and generous leave alongside professional development opportunities.