Hybrid Customer Service Advisor: Energy & Impact

Centrica Plc; Ebbw Vale; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading energy provider is looking for a Customer Service Advisor to handle inquiries related to the Welsh Government Warm Homes Scheme. This hybrid role involves working 4 days from home and 1 day in the Ebbw Vale office. Key skills include effective communication, patience, and the ability to deal with vulnerable customers. The position also requires ongoing training and a commitment to improving customer service processes to enhance both customer and colleague experiences.

Benefits

Flexible working options

Supportive workplace culture

Qualifications

• Experience in customer service dealing with vulnerable customers.
• Ability to explain complex information clearly.
• Patience and empathy when handling difficult situations.

Responsibilities

• Handle customer enquiries and complaints in a contact centre environment.
• Manage performance and resolution of customer issues individually.
• Participate in regular training for process improvement.

Skills

Customer Interaction

Communication

Empathy and Patience

Job description

A leading energy provider is looking for a Customer Service Advisor to handle inquiries related to the Welsh Government Warm Homes Scheme. This hybrid role involves working 4 days from home and 1 day in the Ebbw Vale office. Key skills include effective communication, patience, and the ability to deal with vulnerable customers. The position also requires ongoing training and a commitment to improving customer service processes to enhance both customer and colleague experiences.