Hybrid Customer Service Advisor - Complex Queries (12m)

Wave Utilities; North East; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading business water retailer in the UK seeks a Customer Service Advisor for handling complex queries. This role involves working collaboratively with teams to provide high-quality support to customers, requiring effective listening and communication skills. Successful candidates will be part of a hybrid working model combining flexibility with a dedication to customer service excellence and the opportunity for professional growth within a supportive environment.

Benefits

Excellent pension scheme

Bonus potential

Perkbox membership

Income protection scheme

Free onsite parking

Qualifications

• Experience of working in customer service environment.
• Professional and courteous with positivity.
• Can use initiative and innovate.

Responsibilities

• Deal with complex queries received by the SME team.
• Ensure satisfactory outcomes for customer complaints.
• Maintain customer records on appropriate systems.

Skills

Effective listening and questioning skills

Customer driven / can do attitude

Problem solving

Team player

Tools

Microsoft Office

Job description

A leading business water retailer in the UK seeks a Customer Service Advisor for handling complex queries. This role involves working collaboratively with teams to provide high-quality support to customers, requiring effective listening and communication skills. Successful candidates will be part of a hybrid working model combining flexibility with a dedication to customer service excellence and the opportunity for professional growth within a supportive environment.