HYBRID – CUSTOMER SERVICE ADVISOR – CLAIMS

Talentsure; England; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading staffing agency in the UK is seeking a passionate Customer Service Advisor to support clients during challenging times. You will be responsible for managing travel claims and ensuring high standards of service. Ideal candidates have strong communication skills and a genuine desire to help others. This role offers a competitive salary, opportunities for development, and the chance to work in a hybrid model after the probation period.

Benefits

Hybrid working after probation

Free Health Cash Plan

High-street rewards scheme

Free travel insurance

Discounts on home and motor insurance

Qualifications

• Previous insurance, customer service, or telephony experience is desirable.
• A genuine desire to help people and a commitment to delivering exceptional service.
• The ability to communicate clearly and effectively, both verbally and in writing.

Responsibilities

• Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
• Empathising with customers and guiding them through the claims process.
• Evaluating claims against policy terms and conditions.

Skills

Customer service experience

Problem-solving skills

Effective communication

Insurance knowledge

Computer proficiency

Job description

Customer Service Advisor – Travel Claims

Salary: £26,210 – £30,300 per annum DOE

Location: Christchurch / HybridOptions Available after Probation

Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week)

Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.

Main Responsibilities

• Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
• Empathise with customers, understand their needs, and guide them through the claims process.
• Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
• Identify potential fraudulent claims and work to recover funds from other insurers.
• Handle customer complaints and disputes, striving for amicable resolutions.
• Prioritise tasks, meet deadlines, and maintain accurate records.
• Work closely with other teams to ensure seamless customer experiences.
• Uphold regulatory requirements and company policies.

Skills/Experience Required

• Previous insurance, customer service or telephony experience is desirable.
• A genuine desire to help people and a commitment to delivering exceptional service.
• The ability to communicate clearly and effectively, both verbally and in writing.
• A proactive approach to problem-solving and a talent for finding solutions.
• The ability to manage multiple tasks and prioritise effectively.
• Proficiency in computer systems and relevant software.

Benefits

• Enjoy hybrid working after your probation period.
• Benefit from opportunities for continuous learning, development, and career advancement.
• Take advantage of the free Health Cash Plan.
• Enjoy a generous high-street rewards scheme.
• Benefit from free travel insurance (subject to eligibility criteria).
• Save money on home and motor insurance with exclusive discounts.

To find out more about this exciting opportunity, APPLY TODAY!