HYBRID - CUSTOMER SERVICE ADVISOR - CLAIMS

Talent Sure Recruitment Limited; Christchurch; On-site; GBP 26,000 - 31,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor to support clients during challenging times. The role includes investigating claims, empathizing with customers, and maintaining high service standards. The ideal candidate will have a background in insurance or customer service and be passionate about helping others. Offering a hybrid working model after probation, this position promises opportunities for career advancement and a supportive team environment.

Benefits

Hybrid working options

Continuous learning and development opportunities

Health Cash Plan

High-street rewards scheme

Free travel insurance

Exclusive insurance discounts

Qualifications

• Experience in insurance or customer service is desirable.
• A genuine desire to help people and deliver exceptional service.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Investigate and settle claims while maintaining customer service standards.
• Empathize with customers and guide them through the claims process.
• Handle customer complaints and strive for amicable resolutions.

Skills

Previous insurance or customer service experience

Clear communication skills

Problem-solving abilities

Ability to manage multiple tasks

Proficiency in computer systems

Job description

Customer Service Advisor - Travel Claims

Salary: £26,210 - £30,300 per annum DOE

Location: Christchurch / Hybrid Options Available after Probation

Hours: Monday - Friday, Shifts between 8.00am - 6.15pm (plus 1 in 6 Saturdays with day off in week)

Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.

Main Responsibilities:

• Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
• Empathise with customers, understand their needs, and guide them through the claims process.
• Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
• Identify potential fraudulent claims and work to recover funds from other insurers.
• Handle customer complaints and disputes, striving for amicable resolutions.
• Prioritise tasks, meet deadlines, and maintain accurate records.
• Work closely with other teams to ensure seamless customer experiences.
• Uphold regulatory requirements and company policies.

Skills/Experience Required:

• Previous insurance, customer service or telephony experience is desirable.
• A genuine desire to help people and a commitment to delivering exceptional service.
• The ability to communicate clearly and effectively, both verbally and in writing.
• A proactive approach to problem-solving and a talent for finding solutions.
• The ability to manage multiple tasks and prioritise effectively.
• Proficiency in computer systems and relevant software.

Benefits:

• Enjoy hybrid working after your probation period.
• Benefit from opportunities for continuous learning, development, and career advancement.
• Take advantage of the free Health Cash Plan.
• Enjoy a generous high‑street rewards scheme.
• Benefit from free travel insurance (subject to eligibility criteria).
• Save money on home and motor insurance with exclusive discounts.