Hybrid Customer Service Advisor | 10% Bonus & Benefits

CCA Recruitment Group; Sale; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Advisor in Sale, Manchester. You will manage customer expectations, enhance relationships, and ensure a positive customer experience. This role requires experience in customer services, excellent problem-solving skills, and the ability to work collaboratively. The position offers a salary of £26,000 to £28,000 plus a 10% performance bonus and benefits, with a hybrid working model after training.

Benefits

10% performance bonus

Benefits

Qualifications

• Experience working with customer-facing teams or in a customer services environment.
• Demonstrable specialised knowledge/skills in a customer contact area.
• Awareness of the commercial impact of own decisions/actions.

Responsibilities

• Manage Customer expectations and develop relationships with key stakeholders.
• Coordinate customer interaction in line with agreed processes and SLAs.
• Promote the brand by providing a customer-centric experience.

Skills

Previous experience using company systems

Experience in customer services excellence

Good problem-solving skills

Ability to plan and prioritise multiple activities

Job description

A recruitment agency is seeking a Customer Service Advisor in Sale, Manchester. You will manage customer expectations, enhance relationships, and ensure a positive customer experience. This role requires experience in customer services, excellent problem-solving skills, and the ability to work collaboratively. The position offers a salary of £26,000 to £28,000 plus a 10% performance bonus and benefits, with a hybrid working model after training.