Hybrid Customer Journey Design Lead

Babble Cloud; Reading; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading cloud-based technology firm in Reading is seeking a Customer Journey Design Manager to enhance customer experiences across key lifecycle stages. You will work collaboratively with teams, leveraging data insights to drive service design initiatives. The role requires a minimum of 3 years in customer journey design, strong analytical skills, and a passion for continuous improvement. The company offers a competitive salary, a hybrid work environment, and numerous employee benefits including a pension scheme and extended leave based on service.

Benefits

Competitive Salary

Company Pension

22 days holiday balance + UK Bank Holidays

Life Assurance – 4x Annual Salary

Optional Health Insurance – Bupa

Bike to Work Scheme

Season Ticket Commuter Loan

Annual Company Celebrations

Qualifications

• Proven ability to support customer-led improvements in cross-functional environments.
• Understanding of the difference between customer experience design and process design.
• Exposure to UX design principles and tools.

Responsibilities

• Design and deliver seamless customer-led experiences across the lifecycle.
• Collaborate with cross-functional teams using data to enhance customer satisfaction.
• Manage the governance and continuous improvement of the Customer Experience Journey Blueprint.

Skills

Customer Journey Expertise

Analytical Thinking

Stakeholder Engagement

Cross-Functional Collaboration

Continuous Improvement

Service Design & UX Passion

Supplier Management

Tool Proficiency

Research & Design Thinking

Education

3+ years of experience in customer journey design

ITIL Foundation preferred

Lean Six Sigma Green Belt preferred

Tools

Mural

Miro

UXPressia

Qualtrics

Job description

A leading cloud-based technology firm in Reading is seeking a Customer Journey Design Manager to enhance customer experiences across key lifecycle stages. You will work collaboratively with teams, leveraging data insights to drive service design initiatives. The role requires a minimum of 3 years in customer journey design, strong analytical skills, and a passion for continuous improvement. The company offers a competitive salary, a hybrid work environment, and numerous employee benefits including a pension scheme and extended leave based on service.