Hybrid Customer Experience Advocate (Cardiff)

LegalAndGeneral; Cardiff; Hybrid; GBP 27,000; Full time

Job summary

A leading financial services provider is looking for a Customer Experience Advocate in Cardiff. This hybrid full-time role involves responding to customer inquiries, problem resolution, and maintaining accurate records. The ideal candidate will possess strong communication skills and prior customer service experience. A competitive salary of £26,300 and various benefits are offered including performance bonuses and a generous pension scheme.

Benefits

Annual performance-related bonus

Generous pension contribution

Life assurance

Healthcare plan

Flexible holiday options

Employee discounts

Electric car scheme

Qualifications

• Excellent verbal and written communication skills.
• Demonstrated problem-solving abilities.
• Patience and active listening skills during customer interactions.

Responsibilities

• Respond to customer enquiries via phone, email, and chat.
• Identify and resolve customer issues, escalating when necessary.
• Collaborate with internal teams for problem resolution.

Skills

Communication

Problem-solving

Customer service experience

Attention to detail

Adaptability

Job description

A leading financial services provider is looking for a Customer Experience Advocate in Cardiff. This hybrid full-time role involves responding to customer inquiries, problem resolution, and maintaining accurate records. The ideal candidate will possess strong communication skills and prior customer service experience. A competitive salary of £26,300 and various benefits are offered including performance bonuses and a generous pension scheme.