Hybrid Customer Experience Advisor

British Business Bank plc; Greater London; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave 30 days

15% employer pension

Flexible working

Cycle to work

Healthcare cash plan

Life assurance

Parental leave

Employee discounts

Job summary

Start Up Loans (SUL), a subsidiary of the British Business Bank, is hiring a Customer Service Advisor in London with hybrid working. You will support applicants and Business Support Partners, delivering a positive customer experience across telephone, email, and webchat while meeting service levels.

You will attend the office 2 days per week in a full-time role with a pro-active, customer-focused approach and opportunities to contribute to continuous improvement.

Qualifications

• Professional telephone manner and clear communication skills, both verbal and written.
• Customer focused with ability to work in a team and independently.
• Able to prioritise tasks and manage time effectively.

Responsibilities

• Deliver a positive, consistent customer experience across a multi-channel contact centre.
• Respond to enquiries via telephone, email, webchat and administrative tasks.
• Identify and resolve customer issues, including stage one complaints, following up for resolution.

Job description

Start Up Loans (SUL), a subsidiary of the British Business Bank, is hiring a Customer Service Advisor in London with hybrid working. You will support applicants and Business Support Partners, delivering a positive customer experience across telephone, email, and webchat while meeting service levels.

You will attend the office 2 days per week in a full-time role with a pro-active, customer-focused approach and opportunities to contribute to continuous improvement.