Hybrid Customer Care Specialist - Growth & Impact

Barclays Bank PLC; Tees Valley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading bank in the UK seeks a Customer Service Advisor to enhance customer experiences by providing exceptional service. The role involves addressing customer inquiries, resolving issues, and collaborating across multiple teams to meet client expectations. Ideal candidates will have a background in customer service, retail, or hospitality, showcasing empathy and effective communication. This position offers a competitive salary and benefits, with hybrid working arrangements available.

Benefits

Comprehensive benefits package

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Background in customer service, retail, hospitality, or related fields.
• Ability to provide personalized customer interactions across multiple channels.
• Experience managing customer queries and issues effectively.

Responsibilities

• Provide exceptional customer service and resolve inquiries.
• Collaborate with internal stakeholders to meet client needs.
• Support compliance with regulatory requirements related to customer care.

Skills

Customer service experience

Empathy and dedication

Ability to collaborate across teams

Effective communication

Job description

A leading bank in the UK seeks a Customer Service Advisor to enhance customer experiences by providing exceptional service. The role involves addressing customer inquiries, resolving issues, and collaborating across multiple teams to meet client expectations. Ideal candidates will have a background in customer service, retail, or hospitality, showcasing empathy and effective communication. This position offers a competitive salary and benefits, with hybrid working arrangements available.