Hybrid Customer Care Specialist – Financial Services

Blue Arrow; Brighton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Representative. This position involves supporting customers with life, pensions, investments, and insurance needs in a dynamic environment. The successful candidate will require strong communication skills and a compassion for customer service. This role offers a pay rate of £14.02 per hour, a temporary contract, full-time hours of 35 per week, and hybrid working options post-training. Excellent training and career growth opportunities are available.

Benefits

Excellent training

Supportive team environment

Career growth opportunities

Qualifications

• Experience speaking with customers and a genuine desire to do the right thing.
• Strong communication skills and a compassionate approach.
• Attention to detail and confidence using digital tools.
• Ability to spot opportunities to improve the customer journey.

Responsibilities

• Handle complex enquiries with care and professionalism.
• Take ownership of customer queries through phone or admin tasks.
• Provide first-touch resolution whenever possible.
• Support customers with life, pensions, investments, and insurance needs.

Skills

Customer communication

Attention to detail

Digital tools usage

Empathy

Job description

A leading recruitment agency is looking for a Customer Service Representative. This position involves supporting customers with life, pensions, investments, and insurance needs in a dynamic environment. The successful candidate will require strong communication skills and a compassion for customer service. This role offers a pay rate of £14.02 per hour, a temporary contract, full-time hours of 35 per week, and hybrid working options post-training. Excellent training and career growth opportunities are available.