Hybrid Customer Care & Forbearance Specialist

Vanquis Bank; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading specialist bank in the UK is seeking a Customer Account Agent to engage with a diverse customer base, providing support particularly during financial difficulties. This role offers a hybrid working model, combining office and remote work, and requires excellent communication skills and a commitment to customer service. The position includes competitive salaries and comprehensive benefits.

Benefits

Discretionary annual bonus

25 days holiday (up to 30 days depending on service)

Pension scheme with matched contributions

Enhanced maternity and paternity pay

LinkedIn Learning access

Private Medical Insurance

Qualifications

• Experience in using various communication methods with a diverse customer base, including vulnerable customers.
• Ability to analyze data and make informed decisions based on facts.
• Strong relationship management skills with internal and external stakeholders.

Responsibilities

• Engage with customers using product knowledge and understanding their situations.
• Guide and support customers, especially during financial difficulties.
• Provide excellent customer service using VBG products to assist customers.

Skills

Communication skills

Data analysis

Relationship management

Empathy

Job description

A leading specialist bank in the UK is seeking a Customer Account Agent to engage with a diverse customer base, providing support particularly during financial difficulties. This role offers a hybrid working model, combining office and remote work, and requires excellent communication skills and a commitment to customer service. The position includes competitive salaries and comprehensive benefits.