Hybrid Customer Care Advisor — Multi-Channel Support

Barclays Bank Plc; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading financial institution in Greater London is seeking a Customer Service Advisor to assist customers with their banking needs over the phone. The ideal candidate will have experience in customer service and be able to provide empathetic and efficient support. This role offers a starting salary of £26,500 and the opportunity for hybrid working after training, along with a comprehensive benefits package including insurance and pension plans.

Benefits

Competitive salary

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, hospitality, or similar roles.
• Ability to provide exceptional customer service.
• Strong communication skills to handle customer queries.

Responsibilities

• Provide resolutions for customer queries and issues.
• Deliver exceptional service across multiple channels.
• Collaborate with internal stakeholders to meet client needs.

Skills

Empathy

Customer service

Collaboration

Job description

A leading financial institution in Greater London is seeking a Customer Service Advisor to assist customers with their banking needs over the phone. The ideal candidate will have experience in customer service and be able to provide empathetic and efficient support. This role offers a starting salary of £26,500 and the opportunity for hybrid working after training, along with a comprehensive benefits package including insurance and pension plans.