Hybrid Customer Care Advisor - Growth & Impact

Barclays Bank PLC; North East; Hybrid; GBP 27,000; Full time

Job summary

A major financial institution in the UK seeks a Customer Service Advisor to provide support to Retail Banking customers over the phone. Ideal candidates will bring a background in customer service and possess strong communication skills. The role includes a shift pattern between 7am and 11pm and starts with a competitive salary of £26,500, alongside a comprehensive benefits package. Hybrid working options are available post-training, offering flexibility between home and office.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Experience in customer service, retail, or hospitality.
• Ability to work flexible shift patterns.
• Demonstrated capability to handle customer inquiries.

Responsibilities

• Provide resolutions for customer queries via multiple channels.
• Enhance the bank's digital capabilities when technology is lacking.
• Deliver exceptional customer service and support.

Skills

Customer service experience

Communication skills

Empathy

Collaboration

Job description

A major financial institution in the UK seeks a Customer Service Advisor to provide support to Retail Banking customers over the phone. Ideal candidates will bring a background in customer service and possess strong communication skills. The role includes a shift pattern between 7am and 11pm and starts with a competitive salary of £26,500, alongside a comprehensive benefits package. Hybrid working options are available post-training, offering flexibility between home and office.