Hybrid Customer Care Advisor — Flexible Hours & Growth

CVS Group; Diss; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading veterinary service provider in the UK is looking for Full-time & Part-time Customer Care Advisors to join their contact center. The role involves responding to customer queries through calls and live chats while providing excellent service. Candidates should have strong communication skills and the ability to multitask across various IT systems. The position offers hybrid work options and a range of employee benefits including extensive holiday and professional development opportunities.

Benefits

Up to 6.6 weeks holiday

Access to share save scheme

Discounted pet healthcare

Professional development opportunities

Qualifications

• Real people person, happy to engage with customers.
• High level of written and verbal communication.
• Ability to use multiple systems during calls.

Responsibilities

• Answer customer telephone calls and live chats.
• Offer the best level of service to each customer.
• Resolve customer issues efficiently.
• Record details of enquiries and feedback for improvement.

Skills

Communication

Active listening

IT skills

Job description

A leading veterinary service provider in the UK is looking for Full-time & Part-time Customer Care Advisors to join their contact center. The role involves responding to customer queries through calls and live chats while providing excellent service. Candidates should have strong communication skills and the ability to multitask across various IT systems. The position offers hybrid work options and a range of employee benefits including extensive holiday and professional development opportunities.