Hybrid Customer Care Advisor - 40h/wk, Remote & Office

Animed; Diss; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading animal healthcare company in Diss is looking for a Full-time Customer Care Advisor. In this role, you'll provide exceptional service by answering customer queries and managing orders. You'll be working both on-site and from home, with various benefits including up to 7 weeks of holiday and access to professional development. Strong communication and IT skills are essential for this position.

Benefits

Up to 7 weeks holiday

Flexible benefits like GymFlex

Access to sharesave scheme

Enhanced parental leave

Heavily discounted pet healthcare

Qualifications

• Real people person, happy to engage with customers.
• High level of verbal and written service.
• Ability to listen actively and show empathy.

Responsibilities

• Answer customer telephone calls and Live chats.
• Strive for excellence in customer service.
• Record details of enquiries and feedback accurately.

Skills

Customer service skills

Active listening

IT skills

Verbal communication

Written communication

Job description

A leading animal healthcare company in Diss is looking for a Full-time Customer Care Advisor. In this role, you'll provide exceptional service by answering customer queries and managing orders. You'll be working both on-site and from home, with various benefits including up to 7 weeks of holiday and access to professional development. Strong communication and IT skills are essential for this position.