Hybrid Customer Care Advisor

Barclays Bank Plc; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Advisor in Glasgow to provide outstanding support to Retail Banking customers. This role involves resolving customer queries and ensuring exceptional service across digital channels. Candidates with backgrounds in customer service or related fields will thrive. The position offers a competitive salary of £26,500 and includes a comprehensive benefits package, hybrid working, and opportunities for career growth within a supportive team.

Benefits

Pension plan

Private medical insurance

Life insurance

Income protection

Qualifications

• Previous experience in customer service or related field.
• Strong communication skills across multiple channels.
• Ability to work flexible hours, including weekends.

Responsibilities

• Provide resolutions for customer queries using multiple channels.
• Collaborate across internal teams to meet client needs.
• Deliver exceptional customer service during interactions.

Skills

Customer service skills

Empathy

Problem-solving

Job description

A leading financial institution is seeking a Customer Service Advisor in Glasgow to provide outstanding support to Retail Banking customers. This role involves resolving customer queries and ensuring exceptional service across digital channels. Candidates with backgrounds in customer service or related fields will thrive. The position offers a competitive salary of £26,500 and includes a comprehensive benefits package, hybrid working, and opportunities for career growth within a supportive team.