Hybrid Complaints Specialist – Social Housing

ARC (Norwich) Ltd; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dedicated social housing provider is seeking a Complaints Handler to manage the end-to-end complaints process. The role requires excellent communication skills and strong investigation abilities, ensuring timely resolution of tenant issues. The ideal candidate will have experience in complaints handling, preferably within a social housing or public sector context. This is a hybrid role based in Huntingdon. Apply with your CV to join a committed team.

Qualifications

• Previous experience in complaints handling, preferably in social housing or public sector.
• Excellent written and verbal communication skills.
• Strong investigation skills and the ability to analyse information objectively.

Responsibilities

• Manage the end-to-end complaints handling process.
• Investigate complaints impartially and gather relevant information.
• Communicate clearly with tenants and provide regular updates.

Skills

Complaint handling

Written communication

Verbal communication

Investigation skills

Customer-focused approach

IT systems proficiency

Knowledge of social housing

Tools

Microsoft Office

Case-management tools

Job description

A dedicated social housing provider is seeking a Complaints Handler to manage the end-to-end complaints process. The role requires excellent communication skills and strong investigation abilities, ensuring timely resolution of tenant issues. The ideal candidate will have experience in complaints handling, preferably within a social housing or public sector context. This is a hybrid role based in Huntingdon. Apply with your CV to join a committed team.