Hybrid Cloud Database Ops Engineer | SaaS Reliability

Hackajob Ltd; Newcastle upon Tyne; Hybrid; GBP 81,000 - 99,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Hybrid work in Newcastle

Work away scheme

Training and development

Volunteer time

Flexible work patterns

Job summary

Sage in Newcastle is hiring a Cloud Operations Database Engineer to join our Cloud Operations team. This hybrid role requires 3 days per week in our Newcastle office.

You will join a cross-functional DevOps group focused on availability, reliability, and process rigor in a large-scale SaaS environment. You will work with product delivery teams, Security, Architecture, and Automation colleagues to build and run resilient database infrastructure, automate processes, and support incident management

Qualifications

• Familiarity with relational databases including MS SQL, MySQL, and PostgreSQL, including administration, performance tuning, and troubleshooting.

Responsibilities

• Join our DevOps team in Barcelona to help keep our online product portfolio available, secure, and performant for customers around the clock.
• Deploy, administer, monitor, and continuously improve databases across multiple products and teams.
• Work in a hands-on, operational role within a 24/7 environment.
• Collaborate closely with product delivery teams, Security, Architecture, and Automation specialists to build and run resilient database infrastructure.
• Automate manual processes and contribute to service improvements.
• Respond confidently to incidents and support incident management activities.
• Get to know our database estate, monitoring tooling, incident management processes, and the product teams we support.
• Familiarise yourself with our standards, ISO processes, and the Cloud Operations teams ways of working.
• Begin contributing to day-to-day database operations and shadow the on-call rota before joining it.
• Take ownership of database operations across assigned products.
• Handle monitoring, routine maintenance, and incident response.
• Contribute to automation scripts and service improvement initiatives.
• Support query optimisation and deployment activities with product delivery teams.
• Operate independently across database administration, performance optimisation, incident response, security protocols, backup and recovery, and cost monitoring.
• Contribute to our continuous improvement agenda and share knowledge with junior colleagues.
• Support proactive identification and mitigation of issues before they impact customers.
• Contribute to the quality and coverage of automation scripts and operational documentation.

Skills

Relational databases

Scripting

Cloud platforms

English fluency

Cross-functional collaboration

Education

Relevant degree beneficial

Tools

Kubernetes

AWS

Azure

SQL

Job description

Sage in Newcastle is hiring a Cloud Operations Database Engineer to join our Cloud Operations team. This hybrid role requires 3 days per week in our Newcastle office.

You will join a cross-functional DevOps group focused on availability, reliability, and process rigor in a large-scale SaaS environment. You will work with product delivery teams, Security, Architecture, and Automation colleagues to build and run resilient database infrastructure, automate processes, and support incident management