Hybrid Claims Leader - Equine, Pet & Specialist

NFU Mutual; England; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading financial services provider is seeking a Claims Manager to lead teams in York and Belfast. This role involves delivering exceptional customer service and driving continuous improvement within Claims divisions. The ideal candidate will have strong leadership skills and experience in a customer-focused environment. The position supports a hybrid work model, allowing up to 60% home working, with competitive benefits including a salary up to £65,000 and annual bonuses.

Benefits

Salary up to £65,000

Annual bonus up to 25% of salary

Contributory pension scheme

28 days annual leave + bank holidays

Private medical insurance

Contribution to gym membership

Employee Volunteering

Life Assurance cover of 4 x salary

Employee discounts on insurance policies

Qualifications

• Proven track record in managing a customer-focused team.
• Experience in driving improvements and managing change.
• Ability to inspire and develop a team.

Responsibilities

• Lead high-performing Claims teams to deliver customer service.
• Drive operational excellence across regional teams.
• Develop and implement departmental plans for claims.

Skills

Leadership and people management

Knowledge of General Insurance principles

Exceptional customer service

Continuous improvement

Communication and collaboration

Proactive mindset

Education

Relevant professional qualification (e.g., ACII, ILM)

Job description

A leading financial services provider is seeking a Claims Manager to lead teams in York and Belfast. This role involves delivering exceptional customer service and driving continuous improvement within Claims divisions. The ideal candidate will have strong leadership skills and experience in a customer-focused environment. The position supports a hybrid work model, allowing up to 60% home working, with competitive benefits including a salary up to £65,000 and annual bonuses.