Hybrid Claims Advisor: Customer Relations & Resolution

Thames Water Utilities Limited; City of Westminster; Hybrid; GBP 26,000 - 28,000; Full time

Job summary

A UK water utility company is looking for a Claims Advisor to support customers with their claims. This role involves recording casework, investigating claims, and communicating effectively with stakeholders to achieve fair outcomes. The ideal candidate will need strong investigation and communication skills along with experience in claims management. This position offers a salary of £26,000 - £28,000 per annum and includes a benefits package such as holiday entitlement and a pension scheme.

Benefits

Holiday entitlement

Pension scheme

Qualifications

• Proven experience in handling customer claims and managing relationships.
• Ability to investigate cases thoroughly and fairly.

Responsibilities

• Record casework for customer claims.
• Investigate claims to ensure fair outcomes.
• Communicate effectively with customers regarding their claims.

Skills

Strong investigation skills

Excellent communication skills

Experience with claims management

Job description

Hybrid Claims Advisor: Customer Relations & Resolution

Posted: 10/12/25

• Recruiter: Thames Water Utilities Limited
• Reference: 3044214995
• Type: Permanent
• Salary: £26,000 - £28,000 Annual
• Location: London

Description: A UK water utility company is seeking a Claims Advisor to support customers with their claims and achieve fair outcomes. Responsibilities include recording casework, investigating claims, and communicating with customers. The ideal candidate will have strong investigation and communication skills, along with experience in handling claims and managing relationships with various stakeholders. This role offers a salary of up to £28,000 per annum and includes a benefits package such as holiday entitlement and pension scheme.