Hybrid Claims Administrator — Detail‑Driven & Client Care

Pertemps Bristol Commercial; Gloucester; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A recruitment agency is seeking a Claims Administrator in Gloucester to join a supportive team focused on customer care. The role involves assessing and processing claims, communicating with claimants, and ensuring compliance with regulations. Candidates should have prior office experience, strong attention to detail, and a proactive mindset. This position offers a hybrid working model, 25 days of holiday, and various employee benefits including a bonus scheme and private medical insurance.

Benefits

25 days' holiday plus Bank Holidays

Discretionary annual bonus

Contributory pension scheme

Private Medical Insurance

Regular socials and parties

Qualifications

• Previous office-based administration or customer service experience.
• Ability to manage time effectively and adapt to busy periods.
• Reliability, professionalism, and a positive approach.

Responsibilities

• Assess and process claims, keeping accurate records.
• Make fair, balanced decisions regarding claims.
• Communicate clearly with claimants throughout the process.
• Work with medical professionals to gather necessary advice.
• Resolve queries and complaints effectively.
• Ensure compliance with regulations and procedures.
• Help manage team workflows.

Skills

Attention to detail

Strong communication skills

Sound judgement

Customer-first mindset

Job description

A recruitment agency is seeking a Claims Administrator in Gloucester to join a supportive team focused on customer care. The role involves assessing and processing claims, communicating with claimants, and ensuring compliance with regulations. Candidates should have prior office experience, strong attention to detail, and a proactive mindset. This position offers a hybrid working model, 25 days of holiday, and various employee benefits including a bonus scheme and private medical insurance.